Positive feedback is good, but not as important as some eBay sellers think. You can generate thousands of sales while having only a couple of feedbacks.

Increasing eBay positive feedback on your eBay account to 95% is more than enough. If your feedback rating is below 95%, you are doing something wrong. You will need to read the reasons that your buyers are leaving you with negative feedback and make adjustments accordingly.

In this article, we will cover everything you need to know about how to increase your eBay positive feedback while you are dropshipping on eBay.

How to Increase Your eBay Positive Feedback?

There are multiple ways to increase ebay positive feedback. Use the methods in this guide if you have a new eBay account and need some positive feedback before you start selling, or if you need to raise your positive feedback percentage. 

Buying Products On eBay

Buying-eBay-products-to-increase-positive-feedback

eBay treats feedback from buyers and sellers the same way. For example, receiving 100 feedbacks as a buyer looks the same as 100 feedbacks as a seller. 

If you have an eBay buyer account that you used to make purchases, notice that you already have positive feedback left for you by the sellers.

If your account is new with no purchase history and feedback, put in a few orders – even for cheap products—beads, stickers, cheap jewelry, etc. Search for auctions that are ending soon that didn’t get any bids and make one yourself. You will find many items under $1 this way.

After you buy a few cheap items, you will notice that the sellers will start leaving you ratings, which will increase your ebay positive feedback. Some do it instantly, which helps you get on your way faster.

List and Sell Quality Products

To avoid negative feedback, you need to list high-quality products. If you’re not checking the seller’s feedback before uploading his products, his negative feedback will become your negative feedback. 

To identify high-quality products, use the filter option when searching to sort by the best sellers based on customer reviews:

list high quality products to increase your ebay positive feedback

 

Selling these products will ensure a positive customer experience. Though uploading them one by one can be very time-consuming.

Thankfully, we have the AutoDS Helper chrome extension to quickly grab all of the products and upload them to our eBay store. 

Just click on the helper on the bottom right, click extract, and it to a CSV file. 

upload high quality products to your store using autods helper

Then, upload the file using the bulk uploader.  Two minutes of work to save a few good hours:

publish product to your store with one click

eBay Automated Messages To Buyers

Another proven method to increase your positive feedback rate is sending messages to your buyers after they make a purchase. Online shoppers enjoy excellent communication with their sellers.

It offers them peace of mind knowing that someone on the other side is taking care of them and anything they might need.

To save you the time and trouble of tracking which messages you sent to which buyers and who you forgot, AutoDS can take care of sending 3 custom automated messages to your buyers:

1) An “after order success” message after issuing your order to the buyer. 

2) A “tracking number update” message after order tracking has been updated.

3) A “thank you” message after “X” days reminding the buyer to leave positive feedback.

Set your custom messages in Monitors -> Orders Processor -> Messages to Buyers.

Take advantage of the automated messages to ensure a high customer service level and boost your positive feedback rating.

send messages to your buyers after product is delivered as for positive feedback if everything is okay and offer help if something is wrong

Leaving Automatic Positive Feedback for Buyers

A great way to encourage buyers to leave your positive feedback is by leaving them with positive feedback yourself. Use eBay’s Store Manager to save your custom messages on the feedback field.

You can also use it to have eBay send automatic feedback to your buyers, which is our recommendation.

Provide Professional Customer Service

Your customers are eBay’s number one priority, as they should be yours. The buyer’s overall user experience paves the way and sets the difference between a successful long-term business to a failing downward spiral.

There are a few main factors that make up for your overall feedback score. Your buyers rank you on each of them – Shipping speed, shipping cost, communication, and accurate product description.

Here’s how the detailed seller rating looks:

ebay feedback status

1. Stay in Touch

Check your messages every day to see if there are any new messages from buyers. Sometimes buyers just want to ask a question before purchasing. If a buyer is angry for whatever reason, keep a relaxed and professional attitude. No matter who’s at fault.

As mentioned, some customers need reassurance that someone on the other side is listening and taking care of them.

Buyers who receive no (or bad) communication from their sellers tend to leave them with a negative review. 

2. Cases and Returns

Open cases and return requests need to be checked and maintained daily. As long as you respond in a timely and professional manner, there shouldn’t be any problems.

If you are working with multiple stores, use an excel sheet to keep progress on all of your open cases/returns in an organized fashion.

3. Order Cancellations

If a buyer wishes to cancel an order before it’s sent out, do not convince them otherwise. First, try canceling the order with the supplier. If it’s too late, kindly explain to the customer that the order is already sent out and will arrive soon. If they still wish to cancel, send them a return label once the package arrives.

4. Dispatch Your Orders Quickly

Buyers appreciate fast delivery times. Issue out your pending orders as soon as possible to make sure they reach their destination on time. You will be rewarded with extra stars on your feedback rating and a good chance that the buyer will return to buy from you again.

Buyers appreciate fast delivery times. Issue out your pending orders as soon as possible to make sure they reach their destination on time. You will be rewarded with extra stars on your feedback rating and a good chance that the buyer will return to buy from you again.

How To Remove eBay Negative Feedback?

Some negative feedback can be false, inappropriate, or just written out of anger. These types of negative feedback are removable. You can use freelancer sites like fiverr.com to remove them for a few bucks, or you can learn how to do it yourself here.

There are a few methods to remove negative feedback, here are some of them:

1. Feedback Revision Request

If you feel the buyer has left you unfair feedback, reach out to him and try to understand the problem and come up with a solution. Once the buyer is satisfied, send him a feedback revision request. As soon as he accepts it, the negative feedback will remove itself.

You are limited to five feedback revision requests a year, so don’t send it out before you know that the buyer has an intention to remove the feedback.

2. Feedback Extortion Policy

eBay has strict policies regarding using feedback as leverage. These policies apply to buyers and sellers alike. For example, buyers are not allowed to threaten to provide negative feedback to force the seller into giving discounts/refunds or goods that are not mentioned in the listing.

If this is the case, you can report buyer feedback extortion to eBay. After reviewing the case, they will remove the negative feedback if it fits the scenario.

How to Avoid Negative Feedback?

You learned about the importance of selling high-quality products from trusted sellers and providing professional customer service. But there are a few more things you need to know and implement to avoid receiving negative feedback, and it has to do with your store settings.

Use the Right Shipping Policy

Make sure you are using the correct shipping method in your business policies. Your handling time is the time it takes to upload tracking information after receiving an order. Keep it on three business days or less for optimal results. Just make sure your supplier can supply a tracking number by then.

Under Shipping Services, do not choose a specific carrier (UPS, USPS, FedEx, etc.) if you do not know which shipping carrier will ship it. Keep it under a setting which corresponds with the days it will take to reach the buyer without mentioning any specific carrier.

For example, use Standard Shipping or Expedited Shipping if your supplier delivers quickly:

fast shipping increases positive feedback along with high quality products

If the product ships from China, use the “Economy Shipping From China” option:

be truthful with item locations

Note how these options don’t have shipping carrier’s names on them. Buyers who notice a different carrier than those shown in the listing are likely to leave you with negative feedback.

Use the Correct “Item Location”

Each listing shows it’s item’s location. If the product ships from the US, use only a US item location. If the product ships from China, use only a China item location. Do not mix between the two.

In Conclusion

You can’t convince all of the buyers to leave you with a positive feedback rating. But if you follow the steps above, you won’t find yourself drowning in negative feedback from poor customer experience, which can ultimately lead to account suspension.

Follow and implement these tips to keep yourself above the 95% mark, which is more than enough. Besides, excellent customer service will have customers returning to buy from you.