The benefits of the automated messages on AutoDS:
1. Time-saving – Instead of sending the messages manually, AutoDS will send 3 messages to your buyers and save this time for you.
2. Dynamic content – After the automated orders are done by AutoDS, the details of your order will be updated automatically, including the tracking number and order ID. This information will be added automatically to your messages using dynamic params.
3. 3 messages – AutoDS will do the full followup for you, starting from the “order received” message, up to the “order completed” message.
eBay automatic messages sending step by step explanation
Link your store to AutoDS
Follow the steps and link your store to AutoDS.
If you have an existing AutoDS account, you can click the “Add eBay account” button to start the process and connect a new eBay store.
Configure your automated messages content
Go to Monitors → Orders processor → “Messages to buyers” and configure the content that you would like to send to your buyers (there are some default messages already set, that you can use).
Process your orders
Process your orders using the AutoDS helper Chrome extension for manual ordering, or use the auto ordering system of AutoDS.
If you choose to process the order manually, you need to add the order ID in the relevant field in the Orders page.
Change the orders to the relevant status
If an order was processed without the automated orders’ system, or the supplier is not supported for automatic orders, you can change the order’s status accordingly, (e.g. “shipped” when the order has received a tracking number), and the messages will be sent automatically.
In case the order was processed automatically, you do not need to do anything. AutoDS will do everything for you!