eBay updates about return rate and how to avoid defects in your eBay account are two topics that
concern eBay sellers the most. Today we have with us, eBay expert Ilia Rozman, who will clear our doubts
concerning these two issues.
eBay Return Rate Update
The eBay October update regarding the return rate has confused most owners on eBay. Basically, October
2018 saw a significant update on the eBay platform.
So, what is the return rate? Basically, eBay has started monitoring and measurement of the seller’s efficiency.
Anything not corrected by the seller, on eBay will be factored in the return rate.
For example, eBay did not earlier check the return level and the feedbacks of any owner shop.
From now onward, these two are essential.
We had a small conversation with Ilia Rozman who is Dropshipping expert about this eBay update,
We thought that it will be interesting to add an article about this so we wrote this short blog post about this 🙂
Here are some questions which we asked him and his answers:
1. What is the purpose of this update?
Ilia: We all know that eBay has started accepting returns from buyers automatically so wanted to find a
solution to this high return rate.
2. Why is the automatic return important?
Ilia: eBay is focused on customer satisfaction, hence, automatic return is our way of showing that they are
our priority. We wanted to give them options for return without approval, which is definitely a faster way.
3. What solution did you guys come up with?
Ilia: The eBay return rate solution is only for the cheaper items. The sellers are our stakeholders too and
we wanted to assure that the buyer is serious about returning the item. We worked on a trial run for a few
months and it went well.
4. How does it work?
Ilia: If you get a message from the buyer that there is something wrong with the item, you simply tell them
that you’re here to help. You go to the return label and send a message to the buyer without having him/
her open a return request, which is a long procedure. The label can easily be tracked and once the item is
returned, you refund the amount via PayPal. Hence, the return rate is not affected for the seller, but at the
same time, the buyer is satisfied.
5. Any precautions that you would suggest for the sellers?
Ilia: You must make sure that you use this method only when you are positive that the buyer will return
the item. Also, we do not recommend its use in case of high priced items as that is where you would like
eBay to cover, which is better for you. Hence, upon your jurisdiction, you can use the conventional return
rate path too.
How to avoid defects in your eBay account?
Most eBay users are not aware of the defect rate and it is one of the first things that play a negative effect on
the Dropshippers eBay store.
There are a few which may even send your store below standards which will eventually lead to a loss in sales.
Also, it is very difficult to return back to the top rated stores once you have been
pushed down to the bottom. Let’s ask Ilia how to deal with this problem.
6. How to manage defect rate?
Ilia: As a service provider to eBay, we’re constantly coming up with solutions to fix things on the inside.
Every day, we come across users making a lot of mistakes so, I hope this answer helps the eBay community on the whole.
Whenever a buyer orders any item from your shop on eBay but you are unable to order the
same from the supplier due to a high price or a stock out, never choose to cancel the order by yourself. It
will lead to a high jump in your defect rate. Simply do not cancel yourself. Let the customer cancel it due
to delay or let eBay handle the situation.
We hope this talk with Ilia Rozman who is Dropshipping expert helped you.
Write in the comments and let us know if anything else concern you so we can make more interesting Dropshipping articles.