If you are reading this article, chances are that you have already received an MC011 restriction. Or, maybe, you have just heard about other people who got suspended with this type of restriction.
In most cases, people give up on trying to open accounts with this type of suspension. They usually create eBay stealth accounts. However, it is a fact that if you put some effort into this, you can resolve this situation easily and remove the suspension.
Legal Disclaimer: Understanding eBay MC011 Restrictions
While facing an MC011 restriction on eBay, creating stealth accounts may seem like a solution. However, this approach poses risks and violates eBay’s policies. We advise against using stealth accounts. Instead, explore legal options such as opening accounts under family members’ names. This guide aims to help resolve MC011 restrictions through legitimate means. Prioritize transparency and compliance with eBay’s policies to safeguard your online presence.
In this article, we will give you a full explanation and instructions on how to get rid of this situation. Before we begin, let’s start by saying that there is no magic solution for this restriction. However, if you don’t give up and you follow the rules, in most cases, you will be able to resolve this situation.
MC011 – The First Email That You Will Get About It
However, we have found out that the message will not always mention that it refers to an MC011 restriction. In many cases, the email will request that you upload all the tracking numbers of your sales history. Only after responding to this email will you receive another one, which will ask you to provide documents with proof of identification.
Why Did You Get the MC011 Restriction, and What Can You Do to Avoid It?
Mc011 is one of the most complex restrictions on eBay’s system. An internal team at eBay’s offices handles it, and it is very common in these scenarios:
1. Multiple cases from buyers that you have not treated or properly issued, which have raised some concerns for your account, on eBay’s system.
2. Low percentage of tracking numbers uploaded on time.
3. High returns & cancellations rates may cause MC011.
Try to avoid the defect rate as much as possible, as this will decrease the chance of eBay’s suspension.
4. Lack of communication with buyers and bad customer service.
Use these tactics to deal with angry customers who could leave you negative feedback and affect your eBay account.
This is one of the hardest scenarios, as you can’t really see this parameter on eBay’s site, but it’s the most common option because dropshippers usually don’t pay enough attention to customer support in their stores.
5. Too many cases closed without your resolution.
You can check this under your seller dashboard on eBay.
6. You use different dropshipping methods on your account, eg, dropshipping from China (AliExpress to eBay) while at the same time you also dropship from Amazon to eBay.
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How Long Does an eBay MC011 Suspension Last?
MC011 is a permanent suspension, and your account will remain restricted until you finish the process that we will describe in this article. Can I open another eBay store if I don’t want to invest time in opening my suspended accounts? No!
This is against eBay’s terms of use. The only way to create another eBay account in these cases is to open an eBay stealth account. Therefore, you can not open another account under your name and with the same details.
I Want to Open My Account. How Long Should This Process Take?
Mc011 is a very serious restriction, and it can take up to 3 months to get an appeal decision from eBay’s team. In most cases, they usually deny it.
If you follow the exact steps in this post, the process can take between a few days to one week until you get a final decision to get your account back from eBay.
Can I remove the MC011 suspension alone?
Yes! This is basically why we wrote this article. We want to let the community know how to remove this restriction, with the tips we have learned from our experiences. This is actually how we’ve managed to get restrictions off and get back to dropshipping on eBay.
After clarifying the most common reasons for this restriction, which sometimes doesn’t even seem like a restriction but rather a simple tracking number issue, we can determine what to do and whom to contact to appeal.
The most common reaction we have seen is calling eBay support. However, eBay’s common customer support cannot handle these situations. The only team that can handle this type of suspension is the internal team in eBay’s back office. Calling eBay is pointless and will not be of any help to you. In most cases, they will tell you that you need to respond to the emails you received to get this issue inspected. So, after clarifying this, use the link in the email, and upload the files (if you do not have a link, send them an email, and you will get one).
This is how the email should look:
Does it Matter Which Document I Will Send?
We recommend sending the documents from eBay’s given options. We will get better chances to get them uploaded right and better odds for a successful appeal:
- Financial proof. We recommend a phone bill, as it’s a reliable and easy option to obtain via your phone service. Needs to provide information on name, address, and needs to be of a recent date. You can download it as a PDF.
- Proof of identity. We recommend a driving license as it’s easy for most of us to fetch from our wallets. All you need to do is take a photo of it from both sides, make sure the image is sharp, and the details are readable. Additionally, all edges of the license must be visible in the image, against a clear background.
- Proof of merchandise. This is the serious one that needs to be done correctly. There are many ways to prove it, and we recommend, based on our experience, buying a few items from Amazon, paying with a credit card, and sending them to the address associated with the eBay account owner. Buy 3 items or more separately to receive 3 different invoices. Download the invoices from Amazon and send them. Then it is up to you to decide whether you want to cancel the orders or not.
After you have uploaded all files, there’s a text box (comment box) where you can write (see image below). We suggest writing about why you deserve to have your account reinstated, explaining why you are a valid and great seller on eBay’s site, highlighting the number of positive feedbacks you’ve received lately, and insisting that the restriction was unjustified or a mistake.
Use the comment box wisely to explain your reason for the appeal and provide reasons to reinstate your account.
Therefore, after sending all the documents, we recommend getting in touch with eBay’s support. If you receive no response within a day or two, email them to escalate the issue, as this is important to you, and you want to get an answer promptly.
Don’t delete the files you’ve collected as proof, as they might claim they did not receive them. In such a case, you will need to ask for a new link and upload them again. Also, it’s best to keep them for any future verification.
How to Remove the MC011 Suspension Using External Services?
To be clear: some third-party services on Facebook and elsewhere claim they can remove an MC011 suspension from your eBay account — and their prices range from a few hundred to several thousand dollars. Many of those offers are scams and will do nothing but take your money. The only reliable way to avoid an MC011 suspension is to follow eBay’s policies and maintain best practices for listings and fulfillment.
Remember: there’s no guaranteed shortcut. Paid “removal services” are risky and often fraudulent. A careful, documented appeal plus demonstrable corrective measures — backed by reliable automation and good supplier practices — gives you the best chance of resolving an MC011 suspension and protecting your eBay business moving forward.
To protect your eBay business long term, use a reliable automation platform like AutoDS. With automatic price and stock monitoring, order fulfillment, and tracking updates, AutoDS helps reduce human errors that often lead to policy violations and account suspensions.
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