Do you do dropshipping from China? Are you ready for the Chinese New Year 2019 already?
If you are not ready, then you came to the right place. The Chinese New Year officially starts on Feb 5 and lasts until Feb 19.
However, if you dropship from AliExpress to eBay, dropship from Banggood to eBay, or from any other Chinese supplier to eBay the impact will be much larger.
It doesn’t matter whether you are:
✅ Doing dropshipping from sites such as AliExpress, Banggood etc.
✅ Working with agents that are located in China.
✅ Working with sites that contain suppliers from China
✅ Getting services or products from China.
If you won’t be prepared, this holiday can truly hurt your business!
How will the holiday affect me?
Business and manufacturers all over China will be closed for the holiday, which means that you will most likely face numerous and long-lasting delays on your orders. In addition, sellers & agents will most likely won’t be available for questions or customer support.
Example: If you will go and create an order on Jan 20, there is a good chance that your order will only be fulfilled after the holiday.
What sources are impacted?
Every website that sources the products from China. Sources such as AliExpress, Banggood etc. If your product is sourced from China, you should look at the shipping policy to see if there will be a delay or not.
How can I avoid the delays?
There are some special lines in China that keep on working, however, you will most likely need an agent first. It also doesn’t help if your manufacturer is away. If you are using warehousing services, and the service keeps on running during the holiday, I would suggest checking if there is a possibility for using the special lines that keep offering their service during this special time.
What should I do?
There are two main options that you can use during the holiday time.
- Put your store on vacation mode (NOT RECOMMENDED) – If you are an eBay store subscriber, you have an option to set the store to vacation mode, in which you can either stop showing all your products, or still allow costumers to buy from you, but with a note that you are currently away. This option is less recommended because it is well proven that it can be quite rough to return from a long vacation. And that it can take some time before your store will return in full-power.
- Set a higher handling time in your shipping policy – Starting January 18, I would highly suggest setting your handling time to 25 business days. This will allow you to keep doing business as usual, and your clients aware of the delay. On January 25, and each week after that you can lower the number of days by 5. (I have added an explanation video below)
You can change your eBay’s shipping policy handling time in bulk using AutoDS dropshipping tool:
IMPORTANT TIP YOU SHOULD USE DURING THE HOLIDAY!
Many clients on eBay overlook the shipping and handling times, and it is very important to address the situation in our messages to our clients as well!
During the holiday time, and to all the new costumes starting from Jan 18, I send the following “thank you for your purchase” message. (If you are working with AutoDS dropshipping platform, you can configure your messages to be sent automatically, something that will also help you improve your overall communication feedbacks. )
Dear (Client Name),
My name is Daniel, and I am the owner of the store.
I hope you are doing great! 🙂
I just wanted to personally thank you for your order of [[ITEM_TITLE]]!
As soon as your item is shipped, I will provide you with the tracking number so you can track the shipment. The delivery estimation should be displayed in the order details.
But I’m sure you will receive the package sooner than the date shown!
IMPORTANT NOTICE: I am currently celebrating the Chinese New Year, and all the factories & postal offices are now closed. Therefore, it will take me longer to process and ship your order. I have made sure to reflect that in my policy, and this is only a quick reminder I am sending new clients.
May your New Year be filled with special moment, warmth, peace and happiness.
Please feel free to contact me for any questions or concerns!
Even though I am currently celebrating, I am doing my best to address all questions as soon as possible.
You can also get the second and third ready-made messages.
You can get it directly to your Facebook messenger here:
What about the clients who miss the change in our policy?
It is better to prepare yourself for those situations beforehand since there are many people who simply buy first & ask later. I personally use a template that I use to answer clients who ask about the delay.
You can save the template as a pre-made message on the eBay customer support management system of AutoDS
Dear (Client name),
I apologize for the delay, but please note that we are currently celebrating the Chinese New Year. I have also made sure to adjust my shipping policy in advance. Be sure that I will do my best to speed things up as much as possible from my side, however since most postal offices in China are now closed, it can take a longer than usual.
If there is anything I can do to further assist you, please don’t hesitate to let me know!
If the client still decides that he want to return the product, help them to make the return and work with the suppliers on it.
To Sum up
The Chinese New Year is a very big holiday in China, and if you are working with Chinese manufactures & agents in your online dropshipping business, you must learn how to work with it. But as long as you will act by what is taught in the article, you should be good 😊
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